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Help With BT Line
Topic posted by
Julie... dated:27 January 2007
My BT line has gone dead all of a sudden, and BT say the line is testing OK. They are sending an engineer to check it next week but if the problem is in the house it will cost £116 call out and £99 an hour to fix it !!!!!!!!!!!!!!!!!!!
I have noticed that there is no master BT socket in the house (although BT insist there is one!). Does anyone know if we are allowed to get other telecommunications specialists to fix the problem or does it have to be a BT engineer (with the hugh price tag!)?
Any help/advice appreciated.
I have noticed that there is no master BT socket in the house (although BT insist there is one!). Does anyone know if we are allowed to get other telecommunications specialists to fix the problem or does it have to be a BT engineer (with the hugh price tag!)?
Any help/advice appreciated.
Re: Help With BT Line
Reply posted by
Sherbert
... dated:05 February 2010
Plusnet seem to be getting good reviews for their internet service - if you are downloading less than 10GB (which in real money means you can surf as much as you like, send and receive 6,000 emails, view 5 hours of online video and download over 500 pop songs) then its only £5.99/month.
Re: Help With BT Line
Reply posted by
Jacks
... dated:05 February 2010
We are with Sky and its unlimited calls for £5 per month and 6 months free line rental rising to £11 per month.
Re: Help With BT Line
Reply posted by
Gillykins
... dated:05 February 2010
Eric - that seems an awful lot. I am with Talk talk, free internet and evening calls. I have been having bills of £35 a month but thats the daughter ringing mobiles. Its usually £26 a month all in, inc line rental!
Re: Help With BT Line
Reply posted by
EricJ
... dated:05 February 2010
Has anybody switched from BT to Post Office Telephones, is there any problem with the Internet?
My BT Bill is £89.00 per quarter and I pay Tesco Internet £18.00 per month.
Being a Widower I hardly use the phone but the Internet has been a lifesaver.
Re: Help With BT Line
Reply posted by
John
... dated:13 April 2008
Whoever you go with Herb, don't forget BT, as the wholesale provider, are still going to get a cut of your monthly fee :(
Re: Help With BT Line
Reply posted by
Dave - urmston.net
... dated:11 April 2008
I recently switched everything to Tiscali and it was great to be shut of BT. As long as you understand that Tiscali's profit margin per customer is minuscule and therefore their customer service can be quite poor.
Re: Help With BT Line
Reply posted by
Michelle
... dated:11 April 2008
Our BT bill used to be ridiculous, we were paying far more in line rental than we were on actual calls, in fact if the BT bill was £60 at least £40 was in line rental.
We were offered a deal with Tiscali who we have our broadband with, whereby we pay no line rental and no call charges - guess what we did ???
We were offered a deal with Tiscali who we have our broadband with, whereby we pay no line rental and no call charges - guess what we did ???
Re: Help With BT Line
Reply posted by
Stuart
... dated:11 April 2008
We transferred from BT to TalkTalk. Line rental, Broadband and free ANYTIME landline phonecalls (upto 75 mins I think) for around £30 per month.
We did this because of the lousy customer service I was getting from them. No problems with TalkTalk though, specially seeing as though the broadband is upto 8Mb.
We did this because of the lousy customer service I was getting from them. No problems with TalkTalk though, specially seeing as though the broadband is upto 8Mb.
Re: Help With BT Line
Reply posted by
chas
... dated:11 April 2008
I had this problem this year, and the same result with the line test. I did opt to use BT to check the fault, and it was down to them. An operator advised me that if you carry out the self-test they advise (plugging two working 'phones into the test socket), and the line is dead, then it is their fault. Unfortunately, the automatic test they carry out when you 'phone them is less definite.
Re: Help With BT Line
Reply posted by
Fred
... dated:11 April 2008
Herb.
I've moved my landline to the Post Office because of this huge price hike.
Post Office Homephone
I've moved my landline to the Post Office because of this huge price hike.
Post Office Homephone
Re: Help With BT Line
Reply posted by
Herb
... dated:11 April 2008
Has anyone realised that BT customers have been conned (& nothing to do with politics this time) with the introduction of the free weekend phone calls. The con is that, from 1st April 2008, BT have scrapped the 5 pence charge for a call up to an hour after 6.00pm. It only came to my notice after seeing that I had been charged 48 pence, + VAT, for a 32 minute local call at 7.30pm on 7th April.
I have complained to BT & their answer, quote, "Earlier, the evening and weekend call charges were at 4.5p per call up to an hour and the new rates are, the weekend calls are free for up to an hour but the call charges in the evenings are at 1.5p per minute plus a call set up fee of 6p for the first minute."
So BT customers, beware, now can anyone suggest where I should put my phone call business. I have been a loyal BT customer since 1971 & I now feel I want to ditch them.
I have complained to BT & their answer, quote, "Earlier, the evening and weekend call charges were at 4.5p per call up to an hour and the new rates are, the weekend calls are free for up to an hour but the call charges in the evenings are at 1.5p per minute plus a call set up fee of 6p for the first minute."
So BT customers, beware, now can anyone suggest where I should put my phone call business. I have been a loyal BT customer since 1971 & I now feel I want to ditch them.
Re: Help With BT Line
Reply posted by
Lyn
... dated:29 January 2007
Julie,
I had a problem like this over a year ago, my phone suddenly went dead. I did have lots of extension's all over the house, far too many, I finally found my master socket which is the really old small one in my bedroom! I had to disconnect all the ext and got it working myself (with my hubby's help of course) it took us ages, but I wasn't prepared to pay the charges from BT. It may be worth looking into if you have extensions etc. Good Luck!
I had a problem like this over a year ago, my phone suddenly went dead. I did have lots of extension's all over the house, far too many, I finally found my master socket which is the really old small one in my bedroom! I had to disconnect all the ext and got it working myself (with my hubby's help of course) it took us ages, but I wasn't prepared to pay the charges from BT. It may be worth looking into if you have extensions etc. Good Luck!
Re: Help With BT Line
Reply posted by
Tom
... dated:28 January 2007
All the wiring up to the master socket (or connection box) belongs to BT. Only they can touch it.
The reasons are mainly historical but they existed to prevent Mr Engineer in the exchange touching high voltage lines because of customers fiddling with things they didn't understand. Exchanges are digital so its not as important, but you're still not allowed to mess with things.
The reasons are mainly historical but they existed to prevent Mr Engineer in the exchange touching high voltage lines because of customers fiddling with things they didn't understand. Exchanges are digital so its not as important, but you're still not allowed to mess with things.
Re: Help With BT Line
Reply posted by
Steak
... dated:28 January 2007
Change to NTL they will put a new system in for free.
Re: Help With BT Line
Reply posted by
Lena
... dated:28 January 2007
You don't have to have BT engineers to work on telephone wiring after it leaves the BT Master socket.
Re: Help With BT Line
Reply posted by
Boris
... dated:28 January 2007
The small boxes were changed years ago and if memory serves me right (sic) there wasn't a charge.
Re: Help With BT Line
Reply posted by
bushy
... dated:28 January 2007
Any engineer can fix it not just BT. I had a similar problem and found it was a carpet nail stuck in the cable.
Re: Help With BT Line
Reply posted by
Tom
... dated:28 January 2007
It;s all BT property, and only they can work on it.
You don't have a master socket, then you probably have a small box mounted on your skirting board, with the phone wired directly to that? If you do, and they want to replace it, make sure you keep hold of it when they do - they're quite valuable little devices.
You don't have a master socket, then you probably have a small box mounted on your skirting board, with the phone wired directly to that? If you do, and they want to replace it, make sure you keep hold of it when they do - they're quite valuable little devices.
Re: Help With BT Line
Reply posted by
SteveJ
... dated:28 January 2007
Do you have a broadband or SKY TV connection? If so disconnect these and see if problem persists.
